Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase; if your gear isn't the right fit, you can return or exchange items within 30 days of delivery.
Check Eligibility
Ensure all items are in their original condition, unworn, unwashed, and with all tags still attached to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely pack your items and use the prepaid shipping label provided via the portal, then drop the package off at any authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing